100% Satisfaction Guaranteed
If for any reason you are not satisfied with your order, please e-mail or call us and we will make it right! We offer free returns or exchanges if you are unsatisfied with your order for any reason.
We are at our office Mondays through Fridays from 8:30am-5pm Mountain Time.
Toll Free Phone #: 877-687-5364
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We offer no exchange before sending your article of merchandise back to us. And please make sure that all of the following conditions have been correctly satisfied. The article you wish to return:
- must be unused and not damaged;
- must be returned complete;
- must be sent in its original packaging;
- returns and exchanges will only be made once all of the items have been delivered back to All Natural Bully Sticks and must be shipped from the United States.
Include a copy of your receipt with your returned item(s)
Ship returns to: (Note) the order number is on your invoice:
All Natural Bully Sticks
(your order number)
7350 Greendale Rd
Windsor, CO 80550
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post). We are not responsible for items damaged or lost in transit.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.